At Jito Ecommerce, [AKSHAY ASHOK DEVGHARKAR] we value your satisfaction and want you to have a smooth shopping experience. Please read our refund and return policy carefully before making a purchase.
1. Eligibility for Returns
- Items can be returned within 7 days of delivery (India).
- The product must be unused, in original condition, and with all tags/packaging intact.
- Certain items such as personal grooming products (shaving kits) are not eligible for return due to hygiene reasons unless defective.
- Customized or made-to-order products are non-returnable.
2. Non-Returnable Items
- Used or damaged products not caused by transit or manufacturing defects.
- Products purchased during clearance or final sale.
- Items without original packaging.
3. Refund Process
- Once your return is received and inspected, we will notify you via email or phone.
- If approved, the refund will be processed within 5–7 business days to your original payment method.
- Shipping charges (if any) are non-refundable.
4. Exchanges
- We only replace items if they are defective or damaged.
- If you need an exchange, please contact us within 7 days of delivery.
5. Damaged or Wrong Products
- If you receive a damaged or incorrect item, please contact us immediately with photos of the product and packaging.
- We will arrange a replacement or issue a full refund.
6. International Returns & Refunds
- For international orders, items can be returned within 10–15 days of delivery.
- Products must be unused, in original packaging, and in the same condition as received.
- International customers are responsible for return shipping costs unless the item is defective or damaged.
- Refunds will be processed within 7–10 business days after we receive and inspect the returned product.
7. How to Initiate a Return
To request a return or refund, contact us at:
📧 Email: trade.jitoecommerce@gmail.com
📞 Phone: +91-7039307302